Frequently Asked Questions
Can I find your truffles in stores around Ottawa?
As of February 17, 2014 koko chocolates will be temporarily closed while we prepare for the birth of our second child and enjoy some well deserved family time after her arrival! During our closure our product line will not be available at any retail locations.
We look forward to providing you with more artisan chocolate goodies late 2014!
Please continue to support the local businesses that have carried koko chocolates, including:
The Candy Store - 350 Richmond Road, Ottawa
Boogie + Birdie - 256 Elgin, Ottawa
JoJo CoCo - 471 Hazeldean Road, Kanata
Bumble Bee Blooms - 3775 Carp Rd, Carp
Pêches & Poivre - 89 Mill Street, Almonte
Marks 4 Seas - 74 Main Street, Picton
How long will my truffles stay fresh?
All truffles made at koko chocolates are made with the freshest ingredients, with no added preservatives. To experience the full flavour experience of koko chocolates we recommend you consume them within two weeks of your purchase. However, the majority of our truffles have a 6-8 week shelf-life if in fact you have the willpower to resist them for more than a few minutes!
At what temperature should I store and serve my truffles?
Truffles should be stored and served at room temperature. This will bring out the full flavour of your chocolates. Cold chocolate doesn't release its flavors and aromas as quickly, altering the tasting experience.
I have a food allergy. Can I eat your chocolates?
Nuts are used in our facility, and as a result there may be traces of nuts in all of our chocolate products. We use almonds and pecans in our facility.
Soy Lecithin is an ingredient that is used as an emulsifier in the chocolate that we use at koko chocolates.
Many of our truffles are vegan and dairy-free. We use a coconut beverage in place of cream.
For allergy concerns, please contact Jen at firstname.lastname@example.org
Do you carry dairy-free or vegan products?
We offer several truffles and products that are dairy-free and vegan! The truffle flavours that are vegan/dairy-free include: Italian Lover, Margarita, Organic Espresso, Raspberry, Thai Chilli, and Grand Marnier. We also have two kokoBark flavours that are vegan/dairy-free: Roasted Almond and Cranberry Pecan.
Please note that the chocolate we use at koko chocolates does say "may contain milk".
Do you wholesale your chocolate truffles?
Yes, we do! Please contact us for more details
What kind of chocolate do you use?
koko chocolates uses premium Belgian Callebaut chocolate in all truffle recipes
What forms of payments do we accept?
For orders placed online for pick-up at The Candy Store, payment can be made by cash, debit, or credit card at the time of pick-up. For orders that require delivery, payment can be made by PayPal or credit card after we confirm the details of your order.
What are the ingredients in your chocolate truffles?
Dark Belgian Chocolate (cocoa mass, sugar, cocoa butter, soya lecithin, natural vanilla), Milk Belgian Chocolate (sugar, cocoa butter, dry whole milk, cocoa mass, soya lecithin, natural vanilla), White Belgian Chocolate (sugar, cocoa butter, whole milk powder, soya lecithin, natural vanilla), cream, fruit, hazelnut praline (sugar, hazelnuts, sorbitol, soya lecithin), alcohol, glucose, almonds, unsalted butter, sugar, invert sugar, Thai Chili peppers, coffee, vanilla beans, natural fruit oils, tea, herbs, spices, lemon juice, coloured cocoa butter, garnishes (salt, chili flakes, luster dust)
Contains (or may contain): peanuts/nuts, dairy, soy, sesame